Returns and exchanges

To exchange your garment due to incorrect size:

If you receive your order and you got the size wrong, don’t panic. We understand this happens, because it can be hard to translate numbers into how a garment looks on your unique figure. If you would like to exchange your garment for another size, please contact us within 3 days of receiving the item. After reaching out to our team please post your order back within 7 days; when received, we will exchange for another size, unless it’s a customised order. An exchange may be either an adjustment on your garment or the completion of a new one for you, as we cut & sew each garment on order. You will be required to pay for the postage returning your garment, and for the new/ altered garment to be posted to you. Turnaround time is the same as with the original order - up to 3 weeks. If you require the item by a specific date please let our friendly team know, and we will do our best to have our seamstress accommodate you.

If you have worn a garment, washed it, marked it (with makeup) or have had the item for longer than 3 days and not contacted us; it is not in a condition suitable for exchange or refund.

Custom designs

Custom designs will not be exchanged due to incorrect size selection. We are happy to alter a custom piece. Postage and service is at your expense. Please contact us with 3 days of receiving your item.

Refunds

Madi & Pip complies with Australian Law for Returns and Exchanges.  As per Australian Law, refunds are available only if your product is defective or has a major fault in it, which cannot be reasonably fixed.  Where there is a fault in your product, we will either fix it for you, or provide an exchange or credit for a new items, or where appropriate, a refund.

We do not offer refunds or exchanges because you have changed your mind about your order (deciding you no longer want your product, or don't like the style or fit, when it's been described via product photos and descriptions, and sizing charts). As with any significant purchase, please consider carefully before purchasing. Every single Madi & Pip product is hand cut and sewn by an experienced seamstress. There will be small differences in pattern placement, stitching and thread colour, and slight variations, as each item is individual and not mass produced.